Contact Us
Get in Touch
We'd love to hear from you! Whether you have a question, feedback, feature request, bug report, or just want to say hello, feel free to reach out.
📧 Email Us
filecraftpro@gmail.comFor all inquiries: General questions, Privacy concerns, Bug reports, Feature requests
How to Get the Fastest Answer
🐛 Reporting a bug
Tell us which tool you were using (a link to the page is perfect), what you did, what you expected, and what happened instead. The three details that solve most cases quickly: your browser and version, your device (Windows / Mac / Android / iPhone), and the type and rough size of the file you were working with. Since all processing happens in your browser, we never see your files — a description or screenshot of the problem is the only way we can reproduce it. If a conversion produced a wrong result, attaching a sample file that shows the issue (with nothing private in it) helps enormously.
💡 Requesting a feature or new tool
We build in the open based on what users actually ask for — several of our tools (HEIC to JPG, the JWT Decoder, the Favicon Generator) started as user emails. Describe the job you're trying to get done rather than just the tool name: "I need to convert bank statements into spreadsheets" tells us far more than "add a PDF tool", and often we can point you at an existing workflow in the meantime.
🔒 Privacy questions
Short version: your files are processed entirely on your device by JavaScript running in your browser; they are never uploaded, stored, or seen by us. The long version, including what analytics we run and how advertising works on this site, is in our Privacy Policy. If anything there is unclear, email us — privacy questions get priority.
🤝 Partnerships, press, and content
For link requests, guest posts, tool integrations, or press inquiries, use the same address with a subject line starting "Partnership:" so it gets routed correctly. Please note we don't accept paid links or sponsored posts on the blog — recommendations there stay editorial.
Frequently Asked Questions
Are my files stored on your servers?
No! All file processing happens entirely in your browser. Your files never leave your device, ensuring complete privacy and security.
Is FileCraft Pro really free?
Yes, all our tools are completely free to use. We support the service through non-intrusive advertisements.
Do I need to create an account?
No account required! Just visit any tool and start using it immediately.
What browsers are supported?
FileCraft Pro works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.
Can I use these tools for commercial purposes?
Absolutely! You can use our tools for personal or commercial projects without any restrictions.
How can I request a new tool?
We're always looking to add new tools! Send your suggestions using the email above and we'll consider them for future updates.
Is there a file size limit?
Since processing happens in your browser, limits depend on your device's capabilities. Most modern devices can handle files up to 50-100MB comfortably.
Response Time
We typically respond to all inquiries within 24-48 hours during business days.